Complaints Procedures Format
The complainant and the party complained of shall present their cases separately to the Standard and Ethics Sub-Committee.
The following are Guidelines for dealing with the Complaints Procedures Format.
- Complaint received in writing.
- Standard and Ethics Sub-Committee and Standard and Ethics Sub-Committee Secretary drawn from bank.
- Send member complained of a copy of the written complaint.
- Inform person complaining of meeting.
- Committee Member selected by Committee.
- Meeting to investigate complaint. 1st part of meeting Standard and Ethics Sub-Committee to read written complaint received. 2nd part of meeting Standard and Ethics Sub-Committee to meet with party complainant. 3rd part of meeting Standard and Ethics Sub-Committee to meet with complained of. 4th part of meeting Standard and Ethics Sub-Committee to draw up report including their recommendations.
- The Standard and Ethics Sub-Committee to report back in writing to Committee.
- Committee may decide to meet with party complained of and complainant.
- Committee to make final decision.
- Committee to meet with party complained of and complainant in person.
- The Committees decision is final.
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